Dispatch is an essential part of delivery operations. Adiona's Dispatch tool further enhances delivery experiences for last-mile fleets. The dispatch tool gives real-time overviews into where your vehicles are in comparison to planned routes, and how they're performing against the schedule. Deliveries at risk of becoming late are flagged, with options to send an update to the customer, organise a re-delivery, or choose to bring the missed delivery back to the depot.
Real-time dispatch updates
The Dispatch command centre gives understand-at-a-glance overviews of routes, with a traffic light system to highlight which stops are at risk, which are late, and which are successfully completed.
If a stop becomes at risk or late, dispatch teams have an immediate way to send communications to customers with real-time updates. Send a text or an email from within Adiona, keeping your team in one place instead of juggling multiple tools and getting distracted in the process.
When mission-critical events happen, Crisis Mode clears the way to tackle what needs to be done immediately and hyper-focus on finding a solution.
Fleets can configure customer views to display real-time updates with as much detail as they'd like. Here's an example configuration:
Dispatch reporting
Many fleets are driving towards continuous improvements, so we've updated the reporting dashboard to make this easier. See DIFOT, average delay time, delivery volume, and exceptions with ease. The monthly displays gives a trend over time analysis that makes for a great command center display, keeping essential KPIs at the forefront.
